AT&T Jobs in Chicago, IL – Customer Care Associate

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Answer your call and take the lead in our company. As a member of our Call Center team, you will work at the center of the action and redefine how customers interact with the latest product, media and entertainment offerings. It’s an opportunity to be the voice of AT&T, a global leader in communications and technology, in a career where we will count on you to deliver a world-class customer experience.

What’s in it for you?
Start with the salary: Customer service employees earn $ 18.00 per hour ($ 37,440.00). Additional financial incentives are currently available based on performance. And get an automatic pay increase every 6 months of active service up to your maximum pay!

You will receive a 50% discount on AT&T wireless service and discounts on other AT&T products and services (eg DirecTV, WIFI, etc.).

Add to this a comprehensive package of benefits, including medical, dental, eye care, 401 (k), tuition reimbursement, paid time off, and work/life resources.

What will you do

• Handles customer inquiries, complaints and billing inquiries with the utmost courtesy and professionalism to solve customer problems with a single call.
• Offers alternative solutions where appropriate with the aim of maintaining customer business.
• Manages business transactions in connection with the activation of new customer accounts on a computer terminal.
• Communicate with customers using web-based tools and demonstrate relativeproficiency in typing and grammar.
• Makes financial decisions to protect/collect revenue and adjust client accounts.
• Selling all products and services offered by the company.
• Has a broad working knowledge of AT&T practices and operations and demonstrates ongoing and consistent proficiency in most of the skill sets used within the host call center.
• Can assist management with planning and monitoring workforce and vacation schedules in accordance with established business guidelines and requirements.
• Can help train new employees.
• Perform other assigned duties from the management.

General tasks

The essential functions listed below are representative of the functions performed by this job title. Duties generally include but are not limited to the following:

Essential general functions normally required

• Responds to customer inquiries or questions related to services and products and reports problem areas.
• Uses various systems and tools to initiate and assist customers .
• Constantly maintain practical knowledge of all the company’s products, services and promotions.
• Make recommendations based on customer needs.
• Use systems operational to process purchases of all products and services.
• Administer system functions on all opening, closing and balancing procedures according to financial guidelines.
• May perform other related tasks and responsibilities as assigned and/or required.
• SolidProblem-solving skills to determine and resolve customer billing problems
• Strong verbal and telephone skills for the purpose of gathering data for troubleshooting and communicating results to customers.

Physical requirements

• Employees may be required to sit on the phone for extended periods of time while using the computer.

Basic qualifications

• Preferable 6 months to 1 year sales/customer service experience

Test

Candidates must pass any assessments or tests associated with the position.

Pre-employment Screening Study Guide (click link below to open study guide)

Call Center Evaluation (CCA)

Special Job Requirements

• Specific work assignments may require daytime, evening, weekend or holiday hours. Occasional overtime may be needed.

TRAINING

• Classroom training.
• On-the-job training.

Ready to join our team? Apply today!

Special Job Requirements

• Specific work assignments may require daytime, evening, weekend or holiday hours. Occasional overtime may be needed.

TRAINING

• Classroom training.
• On-the-job training.

JobCategory: CallCenter ”
Company: AT&T

Vacancy Type: Full-time 

Job Location: Chicago, IL

Application Deadline: N/A

Apply Here

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