Arkansas Blue Cross Blue Shield vacancy in Jonesboro-Paragould Area – Customer Service Representative

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About work

Arkansas Remote Jonesboro, AR ABCBS has a mandatory Covid-19 vaccination policy for designated employees, including employees hired as of October 1, 2021. Any qualified individual selected for a position will receive a conditional offer of employment that requires that you comply with the Mandatory Immunization Policy for designated employees prior to their first date of employment. All new hires must show proof of vaccination or show proof of first vaccination no later than first date of employment with agreement to be fully vaccinated after employment has begun. Any qualified individual selected for a position seeking an exemption from this requirement for medical or religious reasons must complete an accommodation request form and submit the form to the Human Resources department as outlined in the Mandatory Vaccination Policy for Designated Employees prior to your first date of employment and cannot begin work unless and until such an accommodation request is approved. This can be provided to you by contacting [email protected]. Follow the steps to begin your career at Arkansas Blue Cross and Blue Shield. Job Summary The Customer Service Representative (CSR) ensures the final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact. The resolution may require an investigation of the system and/or contacting experts in other areas of the company.Although some encounters may require multiple interactions, the CSR strives to achieve the company’s goal of \”first-time resolution\” whenever possible. Requirements
for This position may involve remote or hybrid work. Minimum internet connection speeds required for remote or hybrid work. forfor Education and experience

• You must meet one of the following:
• Bachelor’s degree from an accredited college or university.
• Two (2) years of college courses (at least 48 credit hours) plus one (1) year of experience in a specialized customer service environment.
• High school diploma or equivalent with two (2) years of experience in a specialized customer service environment.
• Must pass company proficiency test: Customer Service Assessment

Specialized knowledge and skills

• Customer resolutions
• Multitasking
• Active listening
• Keyboard
• Works independently
• Independent thinking
• Organized, detail-oriented
• Written and verbal communications
• Customer service
• Problem solving
• Working in a high stress environment
• Computer literacy

Skills Ability to work properly Independent, Detail Oriented, Microsoft Office, Oral Communications Responsibilities Communication: communicate clearly and concisely (either orally or in writing) using business English, grammarcorrect and accurate vocabulary; learn to make complex insurance topics accessible to a wide audience and explain benefits without resorting to jargon; develops the ability to listen, understand what is being said, and ask appropriate questions to help solve the problem; and maintains accurate and complete electronic notes of conversations in appropriate software systems., Customer Service – Interacts directly with customers, which may include members, groups, and providers to resolve issues related to products and services and health insurance plans that offers ABCBS and its family of companies; and completes interactions based on company standards and directives, as well as within state and federal guidelines, such as privacy rules listed in HIPAA guidelines., Other duties: as assigned, problem solving/complaint resolution – Always behave in a positive and professional manner, addressing others with courtesy, etiquette and tact; handles confrontational situations with empathy, but also in such a way that objective conclusions based on facts are reached and resolved; and you obtain a conclusive agreement through negotiation., Product knowledge and system knowledge – Become an expert in benefits and eligibility for health insurance plans supported by multiple lines of business, as requested; and you know where and how to find relevant information to provide superior customer service. Certifications Security requirements
for This position is identified as level three (3). This position must ensure the security and confidentiality of recordsand the information to avoid substantial harm, embarrassment, inconvenience or injustice to anyone about whom the information is held. The integrity of the information must be maintained as described in the company’s Administrative Manual. forfor Segregation of duties
for Segregation of duties will be used to ensure that employees prevent or detect errors or irregularities in the normal course of business in a timely manner. This position must adhere to the segregation of duties guidelines in the Administrative Manual. forfor Type of Employment Regular Arkansas Blue Cross Blue Shield is an Equal Opportunity Affirmative Action Employer and is subject to federal regulations related to employment. Arkansas Blue Cross does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited by federal, state law. or local laws governing nondiscrimination in employment in all locations where the Company has facilities. Arkansas Blue Cross also offers reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. You must apply using your legal name. Current Workers/Contingent Workers/Contractors: Apply with your existing Workday account from the business network. (Do not apply from this site; apply internally only)
for ADA Requirements
for 1.1 General Office Worker, Sedentary, Campus Commute – Someone who typically works in an office environment and regularly travels for work purposes within walking distance of the main work assignment location
forPosted 3 Days Ago Full time R0007092
for Arkansas Blue Cross has been named one of the \”Best Places to Work\” in Central Arkansas by the Arkansas Democrat-Gazette and has been ranked higher in the category of large companies several times since 2012 . Why? forfor We love our employees
for We offer many great incentives, such as
for At Arkansas Blue Cross, we care about the health, well-being, and even the education of our employees. for

• Tuition reimbursement because we value education.
• Club Blue, a free service on the gym site to encourage exercise.
• Green Leaf Grill (on-site cafeteria) to help promote healthy eating.
• Incentives for wellness education and exercise.

We love the family environment

• Average tenure is 10 years with hundreds of employees who have been here 15 years or more.
• Truly a family atmosphere. Employees go out of their way to help their co-workers in times of need.

We love our community
for At Arkansas Blue Cross, our employees care about their community and work together to help others. for

• Our employees often volunteeron charity walks. If you see a blue jersey gathering at an event, you are probably looking at our blue team.
• Our employees organize fundraising events for a variety of charities. From casual scheduled days to collecting supplies and selling goodies for a cause, our employees are always helping others.
• Whether in our state, around the world, or in one of ours, when disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.

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Company: Arkansas Blue Cross Blue Shield

Vacancy Type: Full-time · Associate 

Job Location: Jonesboro-Paragould Area

Application Deadline: N/A

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