Advocate Aurora Health vacancy in Park Ridge, IL – Patient Representative-Full Time

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Patient Service Representatives (.5 and up) are eligible for a $ 1,000 signing bonus payable after 90 days of employment. This bonus is eligible for newly hired external applicants (current AAH team members are not eligible at this time). forfor Job requirements
High school diploma or equivalent. forforPassing the 6-week MSO training program is required immediately upon hire to be assigned to an internship. forforTwo to three years of customer service experience in a high volume and stress environment. forforExperience in handling difficult calls/clients/patients. forforExperience in handling multiple tasks at once without errors or diminished professional conduct and customer service. forforCRT/PC experience in a customer service environment. forforPractical knowledge of the BAR and programming sections of the IDX system is preferred. forforStrong interpersonal and telephone communication skills. forforAbility to resolve issues raised by callers looking for referrals, appointments, billing issues, and clinical information. forforN/A Ability to operate in a high volume, multitasking environment, possibly in a very crowded or highly shared workspace. forforExposure to sick patients. forforAbility to work in stressful conditions with demanding clients. forforPossible trip to severalAMG practice sites or ancillary settings for internships, training programs, and/or temporary assignment. forforIf the position has direct patient care or direct patient contact, the following lifting requirement supersedes any previous lifting requirements as of June 1, 2015. Ability to lift up to 35 pounds without assistance. 35 pounds, or when the patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/moving situations will be evaluated on a case-by-case basis. forfor Purpose
Provide efficient, effective, and quality customer service and practice support through a variety of general office tasks including scheduling, coding, recording, and billing. Maximize revenue by collecting payment at the time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Helps clinical staff maintain accurate medical records. forfor Responsibilities
Patient Services: Provides efficient, high-quality service to patients who come to appointments or who call or visit in person to request appointments or information on tests and procedures, bills and charges, referrals and other matters. . forforBilling services: Ensures collection of the maximum possible fees at the time of service and accurate follow-up billing information about the patientand the payer. forforMedical Records Services – Maintains medical group and practice standards to obtain accurate and timely medical records. ”
Company: Advocate Aurora Health

Vacancy Type: Full-time · Entry level 

Job Location: Park Ridge, IL

Application Deadline: N/A

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