Advocate Aurora Health Jobs in Evergreen Park, IL – Contact Center Agent I-Full Time

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Job requirements
High School Diploma
for1 ~ 2 years of prior experience in a contact center environment. forfor40 ~ 55 ppm. forforExcellent communication skills. forforBasic customer service skills. forforBasic problem solving skills. forforAccurate and attentive to details. forforSelf-directed
forExcellent telephone and communication skills. forforAbility to work in a high volume call handling environment. forforGood customer service skills and willingness to work flexible hours. forforBasic PC skill required. forforExperience in Microsoft Word and Excel is helpful. forforAbility to work in a team and desire for continuous learning through cross training. forforAbility to follow procedures. forforKnowledge of useful medical terminology
forN/A Great energy, positive attitude. forforDemonstrates a personal commitment to promoting and providing excellent customer service. forforAbility to adapt to rapid changes, multiple and changing priorities. forforYou can think quickly and use judgment. forforHe is fluent in English, enunciates and uses proper grammar. forforGood interaction skills (listening and oral communication), diplomacy and patience to help clients. forforYou may occasionally travel to one of the Advocate Health Centers. forforHours may be irregular due to 24/7 operation. forforIf the positionhas direct patient care or direct patient contact, the following lifting requirement supersedes any previous lifting requirement as of June 1, 2015. Ability to lift up to 35 pounds without assistance. For patient lifts over 35 pounds, or when the patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/moving situations will be evaluated on a case-by-case basis. forfor Purpose
Answer calls presented to the centralized contact center known as Patient Care Express (PCX). forforProvides immediate and adequate resolution to customer/patient telephone inquiries related to appointment scheduling, messaging or any service that may be provided. Connect or empathize with the patient/client by anticipating client issues or problems and proactively explaining and resolving them. forforStriving for quality on an ongoing basis is part of everything we do. forforTreat people with respect and dignity, putting clients’ interests first, working as a team to reach our full potential. Provides services and support for Advocate Health Centers, Advocate Hospitals, Home Health, Medical Groups or as assigned. Document provider messages in practice management system. It adheres to the department’s standard of professionally answering 80 percent of incoming calls within 20 seconds and maintaining an abandonment rate of 5 percent or less. forfor Responsibilities
Excellence in customer service and attention
for Other
Liability Below … ”
Company: Advocate Aurora Health

Vacancy Type: $38,000/yr – $56,000/yr (LinkedIn est.) · Full-time · Entry level 

Job Location: Evergreen Park, IL

Application Deadline: N/A

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