Website Amsterdam Heritage
This Job Listing is about Amsterdam Heritage in Greater Istanbul 2022
Administrative Customer Service Representative
Amsterdam Heritage is an international fashion lifestyle brand based in Miami (USA) and in Amsterdam (The Netherlands). We create fashion accessories such as leather belts & bags. Amsterdam Heritage products are sold in boutiques and stores nationwide as well through catalog companies and web shops, including our own web shop (www.amsterdamheritage.com).
As an Administrative Customer Service Representative, you will be responsible to deliver both exceptional customer service and data entry support for our B2C and B2B (Business to Consumer and Business to Business). This includes providing support and representing our brand in front of our customers and vendors through email, chat, (phone), and other tools. While also inputting accurate data, processing, and invoicing orders into our system and purchasing goods from our vendors.
RESPONSIBILITIES:
Administrative
Perform all data entry for orders and products plus related tasks (including sorting, proofing, updating, emailing, and storing). You will be doing the following tasks:
· Entering and processing sales orders, invoices, and payments
· Placing purchase orders and processing bills and payments
· Monitoring accounts receivable and payable and creating commission statements
· Managing samples and sample kits
· Entering and updating products, prices, inventory on various platforms
· Archiving and organizing work according to company guidelines
· Creating workflow for warehouse associate (outgoing shipments)
Customer Service
Interaction via e-mail, chat, (phone), social media, other platforms for our B2C and B2B.
· Communication with customers (B2C) and businesses (B2B)
· Communication with vendors
· Communication with domestic and international carriers
EXPERIENCE:
• Associate Degree required
• Prior experience in a similar role as administrative customer service representative for at least 2 years
SKILLS:
Fluent written and verbal English communication skills
Computer literacy and familiarity with various computer programs
such as MS Office and data systems
Highly numerical, high accuracy, high typing speed
Extremely detail oriented and highly organized
Critical thinker and excellent problem-solving skills
Quick learner
Ability to work with time constraints
Experience with tools and programs such as Shopify, Slack, Asana,
and Apparel Magic are preferred, but not required
Excellent organizational, and time management skills
The capacity to work independently and collaboratively on a remote basis
SPECIFICS:
· Our five core values are Happy, Pro Active, Involved, Growth Oriented and Successful and we are looking for a person that shares these values and fits within our team
· We are looking for a long-term commitment
· This can be a part-time or full-time position (20-40 hours a week)
· You will work fully remote, and hours will need to (partially) overlap with our Miami office hours (7-hour time difference)
· Your compensation will depend on your level of experience
· If you think that you are the Administrative Customer Service Representative we are looking for, then please send your resume and the reasons why you think that we should welcome you as our new team member
Company: Amsterdam Heritage
Vacancy Type: Full Time
Job Location: Greater Istanbul
Application Deadline: N/A
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