This Job Listing is about Momentum in Gauteng,SouthAfrica 2022
About the job
<!--> Closing Date2022/10/21 Reference NumberMMH221012-6 Job TitleAdministration Manager Position TypePermanent Role FamilyAdministration ClusterMomentum Corporate Remote OpportunitySome of the time Location - CountrySouth Africa Location - ProvinceGauteng Location - Town / CityCenturion Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people,communities and businesses. Visit us at www.momentummetropolitan.co.za
Role Purpose
Responsible for the planning, management, and control of the administration department through operational execution of the client service strategy to ensure effective and consistent client experience.
Requirements
Experience and Qualifications
- Matric
- Related qualifications/Degree
- 6-8 Years' experience in the financial services industry
- Employee Benefits experience
- 3 - 5 Years’ Management experience
Duties & Responsibilities
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Monitor and evaluate operational processes for quality and effectiveness and make adjustments as required.
- Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
- Workflow management: Daily workflow management and effective resource planning. Identify and resolve problems related to workflow.
- Ensure adherence to Service Level Agreements and report on production statistics.
- Reporting: Deliver quality and meaningful reports on client service within agreed timeframes. Identify and report new trends in the market. Identify and report system related problems.
- Review performance targets in line with business objectives and realities in order to ensure optimal performance is maintained.
- Customer engagementetention: Engagementetention of clients within current portfolio.
- External Customer Satisfaction: Effective and consistent service delivery and support to external clients in line with company values and TCF principles.
- Internal Collaboration: Effective and consistent service delivery and support to all internal clients.
- Use service practices which build rewarding relationships, encourage innovation and allow others to provide exceptional client service.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Create a positive work climate and culture.
- Demonstrate exemplary leadership behavior, through personal involvement, commitment and dedication in support of organizational values.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Effectively manage performance within the team to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.
- Implement sound financial controls as well as monitor and manage expenditure relative to budget.
- Take responsibility for the unlocking of operational efficiencies.
- Implement risk management, governance, and compliance policies in own practice area.
- Manage governance and risk exposure liability.
- Ensure sound decision-making principles are applied to all business enquiries.
Competencies
- Business acumen
- Client commitment
- Drive for results
- Leads change and innovation
- Collaboration
- Impact and Influence
- Self -awareness and insight
- Diversity and inclusiveness
- Good communication skills
- Values driven
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Company: Momentum
Vacancy Type: Full Time
Job Location: Gauteng,SouthAfrica
Application Deadline: N/A
Apply Here
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