Website Cooper Lomaz
This Job Listing is about Cooper Lomaz in Aberdeen,Scotland,UnitedKingdom 2022
About the job
<!--> Job Description
Job description 1st Line Support Analyst
Norwich - Hybrid
Up to £21,000
Thanks to continued growth within the current economic climate my client, working in the lucrative FinTech industry are looking to add a 1st Line Support analyst to their ever growing team. Your role will be to prioritise tickets according to urgency and liaise with customers and colleagues in the 2nd Line Support team.
The role will entail you answering incoming calls from customers and logging their tickets, identifying which tickets need to be escalated to 2nd line support, providing support to customers via a multitude of mediums, diagnosis of reported issues and reporting and logging faults through a ticketing system.
Company: Cooper Lomaz
Vacancy Type: Full Time
Job Location: Aberdeen,Scotland,UnitedKingdom
Application Deadline: N/A